Refund policy

Refunds are accepted for faulty or damaged goods. Please reach out to us at info@tieronemetalworks.com.au for assistance.

To be eligible for a refund, products must be unused and in their original condition. We may require proof of purchase and/or photo evidence of any damage or fault.

For change of mind refunds or exchanges, you must make a request within 30 days of receiving your order. A 10% restocking fee is applicable and return shipping costs will also be at your expense. If an item is damaged during return shipping due to poor or insufficient packaging, the cost of the damage will be your responsibility.

If your return is approved, we will provide a return shipping label and instructions on how to send the item back. Please note that items returned without prior approval will not be accepted.

Once we’ve received and assessed your return, we’ll notify you of the approval status. If your return is approved after inspection, we will issue a refund automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If you haven’t received your refund within 15 business days of approval, please reach out to us at info@tieronemetalworks.com.au.