Refund policy

Refund Policy

Refunds are accepted for faulty or damaged goods. Please reach out to us at info@tieronemetalworks.com.au for assistance.

To be eligible for a refund, products must be unused and in their original condition. Photo evidence of any damage or fault is required.

For change of mind refunds or exchanges, please contact us to discuss your options. These requests must be made within 30 days of receiving your order. A 10% restocking fee applies and return shipping costs may also apply. If an item is damaged during return shipping due to poor or insufficient packaging, the cost of the damage will be your responsibility.

If your return is approved, we will provide a return shipping label and instructions on how to send the item back. Please note that items returned without prior approval will not be accepted.

For any questions regarding returns, please feel free to contact us at info@tieronemetalworks.com.au.

 

Damages and Issues

We recommend inspecting your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can address the issue.

Refund Process

Once we’ve received and assessed your return, we’ll notify you of the approval status. If your return is approved, we will issue a refund automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If you haven’t received your refund within 15 business days of approval, please reach out to us at info@tieronemetalworks.com.au.