Tier One Metalworks roof racks are manufactured from premium 304 stainless steel and finished with a durable satin black powder coat for exceptional strength and corrosion resistance.

Lead times vary depending on the product, and shipping times will vary based on your location and the freight provider selected.

• In-stock items are generally dispatched within 5–7 business days of placing your order.
• Pre-order items have varying lead times, which are displayed on the relevant product page.

If you need your order by a specific date, please contact our team before placing your order and we'll do our best to assist. Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

It is important to note delivery timeframes are outside of our control, as they are managed directly by the freight carrier.

At this stage, we only ship within Australia and do not offer international shipping. We hope to offer international shipping in the future, so stay tuned for updates.

We unfortunately do not offer custom fabrication, modifications or colour coding.

Our team is currently focused on expanding our product range and ensuring we continue to deliver the highest quality products and lead times for our standard range.

If you're interested in purchasing a product in a RAW finish, please contact our friendly team at info@tieronemetalworks.com.au and we'll be happy to assist.

Tier One Metalworks offers a 12-month warranty across the product range.

For full warranty details, exclusions and claim information, please refer to our Terms of Service. If you believe your product has a manufacturing fault, please contact our team and we'll be happy to assist.

Our roof racks are designed specifically for individual vehicle makes and models and are not universal.

If your vehicle isn't listed on our website, we don't currently have a compatible roof rack available.

Yes! Most rooftop tents with a flat base can be mounted directly to our roof rack rails, eliminating the need for crossbars.

Please note that some setups may require modifications to the base of your rooftop tent, which may void the manufacturer's warranty.

If you're unsure whether your rooftop tent is compatible, simply get in touch with our team and we'll be happy to help.

Compatibility table coming soon..

Yes! Our roof rack systems are designed as a DIY installation, making them easy to fit at home with the supplied hardware and installation instructions.

If you'd prefer to have your roof rack professionally installed, you can find a list of our recommended installers under the Resellers section on our website.

Alternatively, we also offer installation services at our workshop, located in Hastings, VIC 3915.

Yes! Most replacement parts, including hardware, can be purchased individually.

Simply contact our team with your original order number and details of the part you require, and we'll help get your setup back on track.

You can contact us through our contact page! We will be happy to assist you.